Technical Account Manager
The Customer Success Services (CSS) department is responsible for the post-sales experience of customers. Through the Customer Success Services, we ensure successful adoption and value realization through the best possible use of the Client solutions, platform, and business components. We offer continuity and innovation services, education, and expert services.
Client Technical Account Managers are quintessential members of our CSS team, acting as trusted business advisors at our customers, strategically guiding them towards technical and operational excellence through our products and services.
As a Technical Account Manager (TAM) you will be responsible of the long-lasting customer's success, providing valuable guidance and executing strategies to drive our customers excellence. Your technical acumen and customer facing-skills will enable you to effectively represent clients products and services and drive discussions with key stakeholders and senior management at the customers' environment.
In this role you will be responsible for driving customer success, develop, manage and maintain trusted relationships with key stakeholders at all levels.
Are you the perfect fit as a Technical Account Manager at client?
You have hands-on technical experience and strong IT background
You are visionary and innovation is your other half
You are a proactive person looking two steps ahead
You possess strong verbal and written communication skills and excel at customer relationships.
You have a positive, " can-do attitude and are dedicated to continuous improvements and technical excellence
You are a great problem solver, able to analyze risks and drive the best choice under pressure.
You are intrigued by bridging the gaps between Business, Products and Technology by providing efficient and innovative solutions
As a perfectionist, you take great pride in the quality of your work, ensuring that the outcome of your work performs and meets the technical and operational excellence
Analyze customers' organizational structures and business processes; support their architectural needs and remove roadblocks in a proactive manner
Provide coaching and run troubleshooting sessions with clients and colleagues as a subject matter expert
Manage complex customer challenges and provide solutions to meet various business requirements in liaison with the consulting team
Provide advocacy and strategical technical guidance
Help customers achieve efficiently and cost-effectively their business goals and reduce their time to market
Enable the up-selling and cross-selling by creating product and services opportunities
Actively engage with the account executives and professional services leads to maintain a healthy environment and develop new opportunities
MBA or Master's degree in Computer Science or Software Engineering with business background is highly desired
3+ years of experience in a similar role as Technical Account Manager
3+ years of experience in enterprise services sales or 5+ years of experience in a hands-on IT related position
Large scale implementation experience with three-tier Web Application design, integrations and customer implementation
Extensive experience at high end customers, in managing their expectations, escalations and driving their technical and business requirements
Strong communication and presentation skills with experience in conveying ideas and wining trust of stakeholders including C-level
Ability to juggle multiple tasks, prioritize, assess risk and deliver results under pressure
A willingness to travel to customer locations nationally (approx. 50%)
Authorized to work in the US (Client is not an E-Verify employer)
Knowledge of FSI business processes
Understanding of SaaS, PaaS models
Strong technical leadership skills
Knowledge of Client Products and best practices