Sr IVR Developer
o Performs product design tasks of a moderate to high complexity which require research and analysis.
o Perform system design and specification development, program logic and flow-charting, architect application security, testing, debugging, and documentation with full awareness of cost/benefit, risk and performance.
o Works independently and with supervisory review on moderate to highly complex programming tasks.
o Provides analysis of problems and recommends solutions.
o Prepares program specifications and develops coding logic flowcharts in compliance with secure coding standards.
o Participates in efforts to implement voice biometrics for our clients
o Participates in efforts to implement Natural Language Understanding in our IVR application as part of a larger multi-channel transformation project
o Participates in client interactions, possibly with more senior team members, to develop system solutions to business problems.
o Works within established procedures and tools to develop, test, validate security features, code review, implement, and maintain application software while focusing on best practice application security throughout the code life-cycle.
o Recognized as a SME on a particular system, aspect or module of a system.
o Mentors more junior developers.
o May lead projects as needed.