" Support the development and configuration of a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, Mobility and Reporting. " Collaborate with team members to define, analyze, understand and document business and technical requirements. " Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies. " Formulate testing approach, test cases and document them. " Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production. " Participate / conduct code walkthroughs. Develop coding standards. " Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow. " Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution. " Create technical architecture, design and user guide documentation. " Conduct in-person and virtual training sessions for stakeholders as appropriate. " Analyze, troubleshoot, and remedy identified system issues. " Coach and oversee the activities of ServiceNow support partner resources on an as-needed basis.