Senior Account Manager

New York, NY

Posted: 05/07/2019 Industry: IT Perm Job Number: 12172494

Job Description

The Senior Account Manager will be a part of a fun, upbeat, and constantly evolving IT Managed Service Provider
team. The ideal candidate will possess high-energy, professionalism, ability to present well, and natural sales
instincts. This individual will be AWESOME at what they do and will uphold the core values of the company.
Basic Functions:
Work with active customers to develop a deep understanding of their needs and translate those needs into
product requirements that satisfy their demands
Seek out additional revenue through existing accounts by cross-selling and up-selling services and solutions
to existing accounts
Qualify new sales opportunities for current customers
Conduct onsite or online presentations that showcase the services and products of Tekscape to active
customers and prospects.
Work with management to develop proposals, quotes and respond to RFP/RFI documents
Effectively communicate features and benefits of solutions and manage prospect expectations throughout
the lifecycle of the account
Manage the complexity of service proposals, contracts, and service level agreements
Maintain in-depth product knowledge of the service offerings of Tekscape
Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with
defined policies and procedures
Achieve and maintain a positive rapport with prospects and work to give them the best possible service
Manage at least 20 30 client accounts
- Monthly meetings with key accounts
- Weekly check-in with accounts
Prospect to national organizations throughout the country selling Cloud and IT services
Respond to and qualify incoming web and phone inquiries regarding our products and solutions
Meet or exceed quarterly sales goals as defined by management
Develop and maintain solid business relationships
Work effectively and contribute to a collaborative team environment
Additional Duties and Responsibilities:
Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
Develop in-depth knowledge of the service catalog and how it relates to customer's needs
Document internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses in ConnectWise as they occur
Understand processes in ConnectWise by completing assigned training materials and blueprints on the
ConnectWise University
Enter all work as activities in ConnectWise

Skills and Qualifications:
Outside sales experience with selling relevant services and products
Possess a track record of managing the customer commitment, negotiation, and closing of the sales process
Demonstrated level of success in the development of client relationships
High energy and drive with strong negotiation skills
Proficient with general office applications
Strong organizational, presentation, and customer service skills
Skill in preparing written communications and materials
Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care
Self-motivated with the ability to work in a fast-moving environment
Education & Previous Experience:
BA/BS, preferably in Engineering, Economics, IT or Business
5+ years of sales experience within the IT and/or MSP space

Meet Your Recruiter

Kathy King

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