The Payment Processing Specialist is responsible for processing various currency payment instructions in accordance with Firm policy and procedure. Payment instructions may be a manual instruction such as fax or an automated instruction such as swift or BBH worldview. S/he will be responsible for entering/verifying manual instructions or repairing/verifying automated instructions in a fast paced and deadline driven environment while ensuring standards of quality and controls are met. Finally, at times, s/he will need to process/research the instructions in the Keystone system as well as respond to internal inquiries from Account Executives and internal areas.
Responsibilities: 1. People Skills:- Demonstrate quality working relationships with others in the group as well as internal parties.- Demonstrate responsiveness to client needs and a proactive approach toward problem avoidance.- Communicate professionally and constructively with team members as well as clients and internal parties- Demonstrate and display teamwork with fellow co-workers by: assisting in daily responsibilities, valuing differences, building positive work relationships and demonstrating flexibility.
2. Control/Risk Management:- Identify, escalate and communicate risks appropriately- Ensure all instructions are appropriately processed in a timely and accurate manner while adhering to BBH policies and procedure and the various processing deadlines.- Escalate unclear instruction to management- Making recommendations for control improvements - Promptly and accurately follow new or updated procedures- Help reduce number of errors, receivables and E&O's by suggesting control procedures or introducing automation.- Demonstrate responsiveness to inquiries by responding to in a timely manner with thoughtful solutions which prevent problems and provide quality service
3. Process Improvement:- Seek to understand all processes, procedures and practices; challenge those that don't make sense - Identify opportunities to improve the FT payment processing- Identify and escalate manual instruction that has potential for automation or non-STP'd automated instruction with incorrect formatting in order to increase STP rate- Optimize productivity, while balancing the need to meet each client's deadlines
Skill Set: Requirements: - Excellent oral and written communication skills - Strong customer service skills- Strong Organizational Skills- Ability to work effectively in a fast paced deadline driven environment- Detail oriented- Able to work in a team environment and independently- Strong typing skills- Knowledge of USD and Foreign Currency Payment Processing, Keystone & Rightfax a strong plus- Hours are 10: 30am 6: 30pm. Position requires holiday coverage