Intern Service Desk Specialist

Yonkers, NY

Post Date: 05/10/2018 Job ID: 10760063 Industry: IT Consulting
Skills:

• Enrolled in a 4-year Bachelors program with an Information Technology Major - Highly desired

• Desire to service customers IT needs in a hospital setting - Desired

• Hands on experience with IT, on and off the campus - Desired

• Any IT related training while pursuing college - Highly desired


Summary:
The Service Desk Specialist Intern under the supervision of the Team Leads and under the guidance of the Operations Manager will handle the following responsibilities.

Responsibilities:
• Self Service ticket handling which includes:
o Queue Monitoring
o Processing
o Follow-up as needed
o Escalations

• Day Time request processing
• Non-hire onboarding process
o Review submissions to confirm all needed documents (such as confidentiality agreements and correctly signed user access forms) are attached and uploaded into Box.
• Take calls during peak lunch hours & whenever
• Box account processing
• Coordinate turnover report with Team Leads
• Take calls during high demand, such as during an outage
• Assist TLs & Ops Manager on special assignments

Experience Requirements:
• Enrolled in a 4-year Bachelors program with an Information Technology Major
• Desire to service customers IT needs in a hospital setting
• Hands on experience with IT, on and off the campus
• Any IT related training while pursuing college

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