Implementation Manager

Yonkers, NY

Posted: 03/12/2019 Industry: IT Consulting Job Number: 11963043
Oversees the successful delivery of moderate to large size projects through all project life cycle phases and manages cross-functional teams of product experts, associates, external consultants, contracted resources and customer employees.\

Responsible for overseeing the successful delivery of one or more moderate to large size projects through all of the defined phases of the project life cycle. This includes implementations of new clinical and business applications, system upgrades, application rollouts, and infrastructure and networking projects. Develops the project work plan, work breakdown structure, and schedule using a designated project management tool for project team usage. Ensure all projects are consistent with overall customer objectives and strategic plans. Manages a cross functional team of product experts and associates while they are assigned to a project. External consultants, contracted resources, and customer employees may also report in to project teams during the project lifecycle. Deploy best practices approach defined by Project Services team. Work to control change, adjust the budget, timeline, and project scope to accommodate approved changes. Produces timely, detailed summaries and high level reports. Identifies and mitigates project risk, keeping issues visible, to avoid impacting the project's success. Confirm the alignment of customer expectations and project goals. Review and finalize deliverables and monitor quality control. Develop customer Return on Investment metrics for project, based on customer objectives. Develops and maintains all strong working relationships with all key stakeholders including, Client Executives, Product Managers, and Resource Allocation Manager. Motivate, guide and lead implementation staff to achieve organizational goals and satisfy customers. Participate in performance appraisals and contribute to project team associate's performance appraisals.

Ingrid Martinez

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