IT Support Specialist

New York, NY

Posted: 11/30/2018 Industry: IT Perm Job Number: 11635204
  Our development team consists of developers working in multiple software languages on a variety of platforms. This includes C# development on Windows, PHP, Python and JavaScript development on Windows/Macintosh and Linux via virtualization methods. You will work closely with the software developers, DevOps engineers and the rest of IT to problem solve, escalate issues and provide amazing customer service.
 
About You
 
You can work in a fast-paced and dynamic environment with minimal supervision. Excellent interpersonal and communication skills. Detail oriented. Ability to troubleshoot " outside the box” for support issues, especially with the dynamic scenarios our development team may encounter. Strong problem solving, analytical, communication skills and have working experience and familiarity with the following processes, technologies & qualifications:
  • 5+ years of experience working in IT support, senior level support preferred.
  • Experience supporting a development environment a plus.
  • Computer Science degree or similar preferred.
  • Strong Windows/Mac OS experience. Mac experience required.
  • Active Directory experience required.
  • Microsoft Office 2016/365 experience required.
  • Knowledge/experience with OS deployment preferred.
  • Virtualization support experience at the desktop level preferred (Vagrant, VirtualBox).
  • Containerization experience preferred (Docker).
  • Apple Certified Macintosh Technician (ACMT) Certifications preferred.
  • Basic knowledge of software development in C#, PHP, Python or JavaScript preferred.
  • Familiarity with security applications/processes a plus.
  • JAMF experience a plus.
  • Experience working with shell scripting a plus.
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