IT Operations (Mac)

New York, NY

Posted: 10/01/2018 Industry: IT Perm Job Number: 11394935
 About the Job
You will build, maintain and assist with the introduction of Macintosh laptops into our infrastructure for our application development team (currently a Windows-only shop). You will also configure & troubleshoot IP phones and smart phones/MDM (Cisco VOIP Phones & Skype w/ O365 integration).  You will maintain our Asset Management System as required, run ticketing system/hardware/software reports, and document Policies & Procedures for the Support Team to follow. You will work with vendors to troubleshoot issues and assist with troubleshooting network/server issues if needed.
About You
You can work in a fast-paced and dynamic environment with minimal supervision. Excellent interpersonal and communication skills. Detail oriented. Ability to troubleshoot/implement technologies " outside the box” and create/implement necessary documentation. Strong problem solving, analytical, communication skills and have working experience and familiarity with the following processes, technologies & qualifications:
  • 6+ years of experience working in IT, preferably desktop operations/senior level support.
  • Computer Science degree or similar preferred.
  • Mac experience required, Linux experience preferred, Windows 10 experience preferred.
  • Active Directory, Group Policy, DNS, DHCP required.
  • Microsoft Office 365/Skype for Business required.
  • JAMF experience preferred, SCCM a plus.
  • Apple Certified Macintosh Technician (ACMT) certifications preferred.
  • Vendor/Project Management experience a plus.
  • Batch File & VB Scripting a plus.
  • Familiarity with security applications/processes a plus.
  • Familiarity with network-based storage systems a plus.
  • Familiarity with SQL/Oracle databases a plus.
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