Global ED, Reference Data Support
New York, NY
The prime responsibility of this role is to lead the Global Reference Data Production Services teams driving towards a consistent operating model in-line with the wider Production Services organisation. The successful candidate should have proven experience/track record of managing Production Services teams that operate as part of a follow-the-sun model. Naturally take ownership of issues and projects and be the type of person who doesn't avoid challenges. The candidate must be confident with adhering to procedures, and will demonstrate the ability to show resilience when faced with demanding clients.
Role / Principal Accountabilities:
As appropriate, leading and motivating teams to adopt best practices and to demonstrate best-practice both in their work and in that of their team's performance.
Reviewing service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues.
This role will be the point of escalation for the clients, and as such the ideal candidate must be able to take ownership of issues that impact the local business users.
Ownership of regional Audit and Operational Risks across the Reference Data department
Take ownership of issues and see through to completion
Be able to diagnose and effectively communicate/escalate incidents and problems to senior management
Be able to involve the correct resources to address any issues.
Build strong relationships with the business and gain a good understanding of their processes.
Establish strong working relationships between Production Services and Application Development teams as well as Infrastructure and other functional groups.
Lead the global BCP readiness and quarterly testing program
Global responsibility to report and manage Operational Risk, audit & governance deliverables
Ensure software or hardware changes do not impact application service levels.
Coach/mentor junior members of the Production Services team to allow talent to grow.
Recommends continual improvements in service management strategy and processes.
Skills & Experience Required:
Leadership skills able to provide direction to numerous and diverse teams within and outside immediate sphere of control experience of matrix-based management
Proven experience in managing IT Incident and Problem Management processes.
Experience of application management improvement processes & support practices.
Proven experience in managing IT change control processes.
Strong Relationship Management skills. Customer-focused with gravitas and the professional manner to engage with senior management
Excellent communication, listening and interpersonal skills
End-to-end experience of the change control process.
Experience with managing transitional changes to large and complex systems.
End to end understanding of Change Management
Understanding of financial products within Fixed Income/Equities is essential
Operating systems knowledge (Windows, Unix)
Working knowledge of SQL
Be able to pick up new technologies and to want to develop skills extremely quickly