Desktop Support

New York, NY

Post Date: 02/26/2018 Job ID: 10563621 Industry: IT Perm
  XXXXXXXX is currently seeking a highly motivated Windows Help Desk/Desktop  Technician in the IT Infrastructure department located in the New York office.   They will be part of a dynamic help desk team, which supports a global user base.   They will work closely with the senior members of the team in solving complex problems.   Work at night and on the weekends as required.

Major Responsibilities/Activities 
• Respond to telephone calls, emails and personnel requests for technical support
• Provide high level desk-side and telephone support resolving day-to-day technical issues for 200+ users within our NY office, 3 Global offices and 50 remote users. 
• Participate in a rotating on-call after hours/weekends schedule
• Setting up, repairing and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)
• Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems
• Creates packaging and deployment of third party applications for Windows Servers
• Automate multiple environments using automation solutions
• Write scripts that perform system tasks and change configurations
• Strategize and collaborate with Development, Security and Infrastructure IT teams to implement efficiencies
• Provide training to the end-users
• Work closely with other IT employees on system maintenance and configuration projects

Minimum Requirements 
• Bachelor' s Degree in the Information Technology field is required
• Minimum 3 years' experience in IT support within a Financial firm
• Strong skills and experience with Windows 7/10 and MAC OS platforms
• Strong troubleshooting skills; ability to provide both local and remote support
• Strong understanding and experience with mobile devices, laptops and tablets
• Strong understanding and experience with Active Directory and MS Office suite
• Cisco and Citrix VPN client troubleshooting skills and experience 
• Ability to work independently and as part of a team
• Strong customer service skills, ability to communicate with all levels of end users
• Ability to work under pressure and prioritize between tasks
• Ability to learn complex concepts in a fast paced environment and possess a self-starter attitude
• Ability to learn and support proprietary and/or technologies specific to our business
• Operational scripting experience (PowerShell, Python, Batch, Perl etc.)
• Experience with MS Sharepoint, Citrix, VMware, Cisco Phone System
• A+, N+, MCP, MCSA and/or MCSE certifications preferred
• Technical writing and documentation proficiency
• SCCM experience a plus

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