Customer Support/Account Rep - Sr
South Jordan, UT
Start Date: 2/18/2019
Description - GSPS Class
Hours of operation are M-F (7: 30AM 8: 00PM) & Sat-Sun (6: 00AM - 8: 00PM) MT
GSPS Service Professionals handle inquiries from employees who are participants in equity compensation plans offered by their employers. Inquiries may include participant account maintenance, assisting with participant enrollment in the website, general troubleshooting and policy and procedure support, as well as questions about other products and services offered by Brokerage.
May also include Client Facing support as follows:
Client Facing Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Candidates need at least 1 of the following criteria:
" Bachelor's Degree
" 2+ years of industry related experience
" In addition, fluency in Spanish is a plus but is not required