Customer Support/Account Rep - Sr

South Jordan, UT

Posted: 01/08/2019 Industry: FIN Consulting Job Number: 11734939
15 Positions

Start Date: 2/18/2019

Description - GSPS Class

Hours of operation are M-F (7: 30AM 8: 00PM) & Sat-Sun (6: 00AM - 8: 00PM) MT

Primary Responsibilities:

GSPS Service Professionals handle inquiries from employees who are participants in equity compensation plans offered by their employers. Inquiries may include participant account maintenance, assisting with participant enrollment in the website, general troubleshooting and policy and procedure support, as well as questions about other products and services offered by Brokerage.

May also include Client Facing support as follows:

Position Description
Client Facing Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center

Skills Required:

Candidates need at least 1 of the following criteria:
" Bachelor's Degree
" 2+ years of industry related experience

" In addition, fluency in Spanish is a plus but is not required
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