Customer Support/Account Rep - Sr
South Jordan, UT
Major Job Responsibilities
" Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements.
" Act with a sense of urgency and a can-do attitude to address business need and accomplish goals
" Conflict resolution- ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital.
" Anticipates customer needs and consistently meets or exceeds their expectations.
" Must be available to work varying shifts dependent upon volume and/or business need.
" Must be able to work in a quota driven environment
" Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately.
" Acts and communicates in a way that demonstrates a high regard for internal and external customers
" Promote collaboration and team work and willingness to help others in and across the firm.
" Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation.
" Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business
" Computer Literacy
o Microsoft Office Suite
o Previous experience with Legacy Brokerage internal systems is preferred
o Previous New Account experience is preferred
o Proven ability to learn other software packages
" Type a minimum of 35 wpm, Ten key by touch
Educational Level Required:
College graduate or high school graduate with equivalent work experience