Client Service/Trade Support Manager

NY, NY

Post Date: 03/16/2018 Job ID: 10613132 Industry: FIN Perm
Overall Summary of the Job: Manages the daily process of Client Service and Trade Support team for Fixed Income Operations. Ensures all trade issues are resolved in a timely and efficient manner and trades are processed and settled to adhere to all regulatory and internal controls to minimize all risk to the bank. Manages the client relationship and provide expertise relating to trade processing and confirmation.

Primary Responsibilities/Essential Functions:
  • Daily oversight of Fixed Income Client Service and Trade Support Operations team and their functions
  • Reviews and validates that all daily CS & TS operations tasks are completed through supervisory controls
  • Monitor daily front to back office system breaks, and cash and position reconciliation issues, and assist in reconciling
  • Ensure Client Service team adhere to the Client Service Best Practice framework
  • Exercises superior client service through professional phone and email communications with internal/external clients
  • Direct contact with clients and all internal Operational areas including Product Control and Compliance
  • Supports all IT projects and new business objectives to ensure they are implemented on schedule with no issues.
  • Establish root cause analysis, recommends tactical and strategic solutions to achieve STP
  • Analyzes workflows and ensures sufficient cross training across all functions in Client Service and Trade Support
  • Develop and perform MI and efficiency analysis on strategic clients
  • Adheres strictly to compliance and operational risk controls in accordance with HClient and regulatory standards, policies and practices; reports control weaknesses, compliance breaches and operational loss events.
Perform other job-related duties as assigned.
Decision-Making Responsibility:
  • Identifies and analyzes potential financial risk to the bank and ensures proper resolution is achieved within the bank's guidelines.
  • Exercises initiative and independent judgment in resolving client issues. Escalates to senior management (trading and/or operations) any issues that will cause financial loss to the bank or that could affect client relationship.
  • Adheres strictly to compliance and operational risk controls in accordance with HClient and regulatory standards, policies and practices; reports control weaknesses, compliance breaches and operational loss events.
Performs according to prescribed procedures.

Knowledge and Skill Requirements:
  • Ability to quickly grasp new industry practices
  • Excellent verbal and written communication skills
  • Strong presentation skills
  • Minimum 5 years' experience with Bloomberg
  • Minimum 5 years' experience with Omgeo products
  • Solid understanding of FRB, DTC and Euroclear processing
  • Understanding of the " Best Practices to manage operational risk
  • Intermediate knowledge, MS Word, PowerPoint and Excel.
  • Ability to handle various tasks simultaneously and manage their time efficiently.
  • Ability to work under pressure and analyze issues to determine risks to the business.
  • Minimum 10 years' experience in an Operations client support role
  • Minimum of a BA/BS degree in financial or related field
  • Series 99 (or an equivalent license, e.G. Series 7)
Management of Risk (Operational Risk / FIM requirements)
  • Each employee must be aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
  • Each employee must ensure compliance, operational risk controls in accordance with HClient or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
Each employee must promote an environment that supports diversity and reflects the HClient brand.

Observation of Internal Controls (Compliance Policy / FIM requirements)
  • Each employee must maintain HClient internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year end performance assessments.
Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.


Seth Friedland


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