Analyze business and system processes and workflows. Identify stakeholders. Meet with users to identify needs and requests for the system. Analyze complex problems to be solved with automated systems. With an in-depth understanding of the system and the potential functionality, make suggestions for process improvements and modifications to the system based on findings and user criteria. Create specifications for systems to meet business or clinical requirements. Work closely with team members to identify technical needs, technical constraints, effort and potential to meet user needs. Document specifications, workflows, and user requirements. Maintain specifications, revising as changes and enhancements are developed. Carryout responsibilities within each phase of the project life cycle including user meetings, requirements development and review, development, testing, implementation and go-live support. Provide timely, effective and professional customer support 24x7 on a rotating basis. Create user training materials and/or participate in training users. Document policies and procedures, allowing for consistency in practices.