Senior Data Analyst

Jersey City, NJ

Post Date: 02/26/2017 Job ID: 9561585 Industry: IT Perm
  • Identifying trends and patterns within technology incident data and understanding the behaviors that cause incidents.
  • Understanding the layers of incident defects and what process, behavior, and design changes technology should incorporate in their thinking.
  • Lead Problem Management root cause analyses with technical subject matter experts. Diagnosing causes of incidents, determining the resolution, and ensuring that the resolution is implemented
  • Prevent problems and eliminate recurring incidents to minimize the impact of incidents
  • Responsible for the prevention of recurring business impacting incidents by determining root cause and driving implementation of corrective actions by responsible teams
  • Lead the Problem Management process, training and advising users on process, and mentoring first-level associates
  • Overseeing process improvement efforts and reporting on the status of enhancements
  • Using well tested methods, perform text mining to find meaningful data buried in unstructured text data or extract meaningful numeric indices from the text.
  • Extract concepts from " large numbers of small documents
  • 7-10 years related experience
  • Prior experience in the administration of technology infrastructure and/or application development in a distributed environment
  • Previous experience with system and data analytics
  • Previous experience with statistical analysis of events
  • Strong problem solving skills
  • Data mining and data visualization; experience with Rapid Miner and/or Tableau preferred
  • ITIL Foundation or Intermediate certification highly desired, but not required
  • 4 year college degree

Dan Goldberg

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