Take on role of team leader. Oversee a team of loan administrators locally and a full servicing team at offshore BPO. Assist with and oversee day to day activity and escalations. Verify activities relating to agented, syndicated transactions. Ensure that all breaks are cleared in a timely manner. Ensure that team fully manages accounts by providing Borrowers, Investors and internal clients with an exceptional level of professional service with respect to all covered product categories, in close co-operation with front office, middle office, credit, and product areas of the Bank.