Digital Technology Manager

New York, NY

Post Date: 01/02/2018 Job ID: 10416107 Industry: IT Perm
About the opportunity
This role represents a unique opportunity to be an integral part of the team driving the strategically critical digital channel. The Manager of Digital Technology and Operations will be the key technology leader on the digital team responsible for elevating our digital platform to best-in-class. They will lead efforts to develop and implement innovative ecommerce content and functionality to continuously improve the online shopping and brand experience. They will own management of the processes, workflows, and changes occurring on the site daily which will entail owning and managing all key 3rd party partners. This individual should analytical in orientation, using data and facts to uncover insights into site performance. Role Scope & Responsibilities
Develop reporting to identify and maximize opportunities to drive conversion and sales
Manage and maintain websites to support business initiatives for a global ecommerce business
Identify and execute opportunities to optimize client (end consumer) experiences across all devices
Align with ecommerce leadership, marketing, merchandising, IT, and other internal teams to ensure the ecommerce site meets commercial and brand expectations
Own key relationships with and actively manage 3rd party partners such as development vendors and agencies to create an end-to-end digital platform including the implementation of CRM, A/B and MVT testing, analytics, data warehouse, analytics, reporting, and targeting
Develop benchmarks and KPIs to measure performance and identify opportunities for a roadmap of optimizations to the technical operations of the ecommerce sites
Report regularly on site and campaign performance metrics
Design, implement and drive change management processes from concept, requirements, design, development, testing, approval, launch, support, and training

Plan site roadmap and releases in partnership with cross functional partners to ensure delivery of commercial and brand requirements
Manage releases end-to-end (i.E., requirements gathering, change documentation, and creation of release notes) and ensure communication to all stakeholders
Identify and test innovations and latest trends in direct to consumer technology with the goals of improving client experience and driving revenue growth
Keep abreast on industry trends, best practices and competitors' sites
Personal & Professional Qualifications
Intrinsically motivated and digitally savvy technology professional with 7+ years ecommerce site development and digital marketing technology experience, with either agency or brand, including Demandware experience
4+ years of hands-on experience in developing the front-end and back-end software, scalable consumer web, mobile and social networking applications, database, web services, and integration with logistics and ERP systems
Experience in web front-end using HTML, CSS, java script frameworks; experience developing with DemandWare is a plus
Strong experience in web analytics, search optimization, BI, and reporting
Demonstrated creative and critical thinking skills with analytical abilities to solve complex problems
Excellent project management experience using agile/scrum methodology; experience managing process using tools such as git, JIRA, and Jenkins
Ability to effectively handle multiple projects simultaneously with close attention to detail and process
Excellent verbal and written communication skills and strong presentation skills
Collaborative team player with a proactive approach and results orientation
Adapts easily to changing situations and demonstrates flexibility in juggling priorities in a fast paced environment
Ability to demonstrate strong consumer focus and see from the customer perspective and serve as their advocate
Dedicated manager who is adept at helping to execute a vision for a growing global brand

Dan Goldberg


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