Change Management Senior Business Analyst
Data Collection & Documentation:- Document business requirements gathered from business users, sponsors and clients, and obtain user signoff on the requirements.- Identify and interview key individuals to gather needed details and direction to define business requirements.- Track and organize open items; understand the time sensitivities of open issues and drive to resolution.- Communicate defects to Systems developers. Track delivery dates for defect fixes and maintain status reporting. Escalate appropriately.- Document new or revised procedures or workflows and communicate them effectively to business teams and/or client.- Document Change Requests, provide effort estimates and document business requirements for approved Change Requests
Analysis:- Conduct business analysis to determine how changing business needs will affect the system or product; clearly articulate the business need and potential solutions with support of insightful analysis and documented evidence- Recognize patterns in complex information and identify key issues.- Identify gaps between business requirements and existing or proposed design solutions.- Contribute ideas and solutions to management to enhance design and deliverables.- Understand technical concepts and how they impact the project/business.- Work with business areas to identify productivity improvements in workflows and procedures.- Work with business areas to identify areas of risk for errors and omissions.- Participate in testing of system changes, which may include user acceptance testing, regression testing,
Communication:- Plan meetings, prepare materials, and participate in meetings with business users and sponsors, systems groups, vendors and clients- Prepare project status reporting and other project communications for internal and external stakeholders as needed
Client Interaction- Assist in client workshops and meetings to identify key issues, requirements, and gaps.- Conduct user/client training when necessary.- Assist in the creation of product announcements and modification of client demonstration materials as needed.
Education level and/or relevant experience(s)- BA/BS degree and/or equivalent work experience.- 3+ years of industry or project experience.
Knowledge and skills (general and technical):- Takes ownership and follow through on tasks; results oriented- Creative thinking, intellectual curiosity- Problem-solving and sound judgment- Analytical and problem solving skills- Strong organizational and time management skills- Ability to multi-task- Strong attention to detail- Excellent verbal and written communication skills with all audiences- Knowledge of project management principles and methodologies- Proficiency in MS Office product suite